Last Updated: October 15, 2026

1. Overview

Welcome to Ruvio!

This website is operated by Ruvio. Throughout the site, the terms "we," "us," and "our" refer to Ruvio.

By visiting our website or purchasing products from us, you agree to these Terms of Service, including the policies referenced herein.

Our website, https://ruvio.in, provides customers across India with access to a selection of products, including our own products and items fulfilled through trusted third-party suppliers.

Please read these terms carefully before using our website or placing an order.

2. General Conditions

By accessing our website, you agree to use our services only for lawful purposes.

We reserve the right to refuse or cancel orders where there is a legitimate reason, including suspected fraud, incorrect information, payment issues, or product unavailability.

We may update, modify, or discontinue products and services when necessary, subject to applicable consumer protection laws.

3. Products and Availability

We make reasonable efforts to display accurate product descriptions, photographs, pricing, and availability.

However, product colours or appearances may vary slightly depending on screen settings and photography.

Product availability is subject to stock levels and fulfilment arrangements.

In the event that an ordered product becomes unavailable, we will contact you to discuss available options or arrange an appropriate refund.

4. Pricing and Payments

All prices displayed on Ruvio.in are in Indian Rupees (INR), unless otherwise stated.

• Product prices may change without prior notice, but confirmed orders will not be affected without the customer's agreement.

• Any applicable shipping charges, taxes, or additional fees will be disclosed before order confirmation.

• Payments are processed through the payment methods available at checkout.

• Cash on Delivery (COD) is available only where expressly offered during checkout.

We reserve the right to cancel orders affected by genuine pricing or technical errors, with appropriate refunds for payments already received.

5. Orders and Order Confirmation

By placing an order, you agree to provide accurate billing, shipping, and contact information.

After successfully placing an order, you may receive an order confirmation by email, SMS, or another available communication method.

Order acceptance remains subject to payment verification, product availability, and other legitimate fulfilment requirements.

If we are unable to fulfil an accepted order, we will notify you and arrange a refund where applicable.

6. Shipping and Delivery

We currently ship to serviceable locations across India.

Estimated Delivery Time: 5–7 days from order confirmation.

Delivery times are estimates and may vary depending on the delivery location, courier operations, and product availability.

During festive seasons, public holidays, major sales, or unexpected logistical disruptions, delivery may take longer than usual.

Some orders may arrive in separate packages depending on fulfilment locations.

Please refer to our Shipping Policy for further details.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests will be accommodated wherever possible, depending on the order's processing and dispatch status.

If an order has already been shipped, cancellation or return options will be handled according to our applicable policies and consumer protection laws.

Any eligible refunds will be processed through an app